Amanda
10 months ago
Extremely Disappointing Experience – Not Worth the Price or Hype I purchased tickets for the 13th Floor Haunted House totaling almost $180, which included the Skip the Line pass, Access Any Time of Day option, and the Zombie Splat Jelly Ball add-on. It was also supposed to include access to the 21+ Secret Bar. Unfortunately, this entire experience was a letdown from start to finish. When we arrived, the staff scanned our passes and we did get to skip the outside line, but that’s where the benefit ended. Right after they take your photo (which, by the way, turned out unclear and rushed I definitely wouldn’t recommend purchasing those), you’re directed into a second line inside, which was even longer than the one outside. We waited about 30 minutes, and when I asked a staff member if our “skip the line” pass covered that as well, they said no, it only applied to the exterior line. That made absolutely no sense. Why pay extra just to skip one line and then stand in another for nearly half an hour? Inside, the warning sign said no flash photography or video recording, yet several patrons were doing both without anyone stopping them. The sign also stated that no one under 12 should enter honestly, I think only kids under 12 should enter. The haunted house was mostly cheap animatronics (that looked like something from a Home Depot Halloween aisle), and there were very few live actors. The few actors we did encounter were visible before they jumped out, completely ruining the surprise. One even told us we were “ruining it for ourselves,” but the truth is, they ruined it for us by being so obvious. At one point, we walked through complete darkness for a long stretch that felt more like unfinished space than a designed scare zone. An actor behind us started growling and rubbing his fake chainsaw to push us along faster — which was irritating considering how much we paid. If I’m spending $180, I should be able to take my time without being rushed. The fog inside was overwhelming — if you have asthma or breathing sensitivities, I’d skip this entirely. The Zombie Splat Jelly Ball attraction was another letdown, there was only one actor running back and forth in a small area while we shot at them. Not worth the extra $8. As for the 21+ Secret Bar, it didn’t even exist. I asked about it at the end, and the staff admitted they hadn’t secured their liquor license in time. It wasn’t mentioned anywhere when purchasing tickets or at check-in that this part of the experience wasn’t available. Overall, I felt completely misled. The haunted house lacked energy, creativity, and genuine scares. The staff seemed tired and unenthusiastic, the props were low quality, and the entire experience felt rushed and unorganized. If you’re considering this attraction — I’d recommend it only for children under 12, because there’s absolutely no fear factor or intensity for adults. 10/10 would NOT recommend. Save your money or find a haunted house that delivers what it promises.
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